CIL Employee Feedback
Feedback from Stake Holders
( Tick one box you feel most appropriate )

1.     Has the Coal India been transparent, fair and objective in its dealing with stake holders?
1.  Always    2.  Most often    3.  Some times    4.  Occasionally    5.  Never    

2.     How good are Coal India’s channels for receiving & addressing the grievances of stake holders?
1.  Outstanding    2.  Very Good    3.  Good    4.  Satisfactory    5.  Poor    

3.     Has Coal India been looking into the complaints of stakeholders fairly and effectively?
1.  Always    2.  Most often    3.  Some times    4.  Occasionally    5.  Never    

4.     Has Coal India been transparent and fair while making procurement of goods & services as well as while entering into contracts?
1.  Always    2.  Most often    3.  Some times    4.  Occasionally    5.  Never    

5.     How fair & objective is Coal India’s framework of functioning and decision making indicated by manuals, instructions, guidelines & practices to stake holders?
1.  Exceedingly fair    2.  Very fair    3.  Fair    4.  Somewhat fair    5.  Not fair at all    

6.     Does Coal India adhere to laid down guidelines, instructions, manuals and policy in letter and spirit?
1.  Strongly Agree    2.  Agree    3.  Neutral    4.  Disagree    5.  Strongly Disagree    

7.     Are Decision makers in Coal India accessible to stakeholders and sensitive to difficulties of stake holders?
1.  Strongly Agree    2.  Agree    3.  Neutral    4.  Disagree    5.  Strongly Disagree    

8.     Has Coal India been keeping its commitments to the stakeholders and protecting their interests?
1.  Always    2.  Most often    3.  Some times    4.  Occasionally    5.  Never    

9.     Will you treat Coal India as reliable and long term trusted partner?
1.  Strongly Agree    2.  Agree    3.  Neutral    4.  Disagree    5.  Strongly Disagree    

10.     Is the work culture of coal India transparent, corruption free, impartial and accountable?
1.  Strongly Agree    2.  Agree    3.  Neutral    4.  Disagree    5.  Strongly Disagree    

11.     Is the decision making in Coal India whimsical, discretionary and arbitrary?
1.  Strongly Agree    2.  Agree    3.  Neutral    4.  Disagree    5.  Strongly Disagree    

12.     Does Coal India misuse its monopoly status to hurt the interests of its stakeholders?
1.  Strongly Agree    2.  Agree    3.  Neutral    4.  Disagree    5.  Strongly Disagree